SCCM remote control is a feature that enables administrators to remotely access and control Windows 10 devices. This feature is useful for troubleshooting, training, and supporting users who are having technical issues with their devices. With SCCM remote control, administrators can view the user's screen, take control of the device, and perform tasks as if they were sitting in front of the device.
The search for often stems from a misunderstanding—there is no standalone download. Instead, the remote control viewer is part of the SCCM console, and the agent is delivered via the SCCM client. By following the steps in this guide—installing the console, configuring client settings, deploying the client to Windows 10, and troubleshooting port/firewall issues—you can establish a robust, secure, and efficient remote control solution across your entire Windows 10 fleet.
You can export these settings via Group Policy or use SCCM Compliance Settings to enforce them.
: The active user is not logged off during the remote session. SCCM remote control is a feature that enables
(The language resource file; it must stay inside a folder named 00000409 for English) How to deploy it:
The remote control viewer ( CMRC.exe ) is bundled with the . You have two options:
– (Optional, but recommended for some older builds) The ActiveX control for the Remote Desktop services. The search for often stems from a misunderstanding—there
The primary port used by SCCM Remote Control. TCP Port 2702: Used for Remote Assistance (if escalated).
Verify your AD account is listed under the "Permitted viewers" section of the SCCM Client Settings.
If you choose to fallback or switch to standard Remote Desktop (RDP) from within the viewer. You can export these settings via Group Policy
Edit the or create a custom device setting targeted at your Windows 10 collection. Select the Remote Tools tab.
Click and check the box to Enable Remote Control on client computers . Configure the following critical policies:
