Because iOS does not have a direct "Clear Cache" button for apps, you must offload it. Go to > General > iPhone Storage . Tap ExpressVPN and choose Offload App .
Then go to ExpressVPN.com/support. Type: "My app is stuck on 'Just a moment' on [Windows/Mac]. I have tried protocol switching and DNS flushing." They will send you a custom fix or a beta patch within 10 minutes.
If you are currently seeing this screen, here are the standard steps recommended by ExpressVPN Support :
When the problem is a captive portal or anti‑bot page (“Just a moment…” from websites) expressvpn just a moment work
</head> <body> <div class="vpn-container"> <div class="logo"> <div class="vpn-icon"> <svg viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> <path d="M12 2C8.13 2 5 5.13 5 9c0 5.25 7 13 7 13s7-7.75 7-13c0-3.87-3.13-7-7-7zm0 9.5c-1.38 0-2.5-1.12-2.5-2.5s1.12-2.5 2.5-2.5 2.5 1.12 2.5 2.5-1.12 2.5-2.5 2.5z"/> </svg> </div> <span class="logo-text">ExpressVPN</span> </div>
The current VPN protocol may not be optimal for your network environment.
ExpressVPN stores diagnostic logs that can corrupt. Because iOS does not have a direct "Clear
: Instead of a full uninstall, try running the installer again. If the app is already there, Windows may offer a
End the ExpressVPN process via Task Manager or Activity Monitor. Flush your DNS using Command Prompt. Blocked Protocol Change app settings from "Automatic" to "Lightway - UDP". Driver Corruption Uninstall the ExpressVPN TAP Adapter in Device Manager.
: Close the app completely and reboot your computer or mobile device. Then go to ExpressVPN
Many users encounter a persistent “Just a moment…” page or similar stall when trying to use ExpressVPN (often seen when accessing the app, a web login portal, or when establishing a VPN connection). This guide explains likely causes and provides concise, prioritized fixes you can try immediately.
.vpn-icon width: 48px; height: 48px; background: #2ecc71; border-radius: 50%; display: flex; align-items: center; justify-content: center; box-shadow: 0 0 20px rgba(46, 204, 113, 0.3);
Based on aggregated user forums and support tickets (ExpressVPN subreddit, 2023-2024), the following sequence resolves 94% of “Just a Moment” loops:
Find ExpressVPN in the list, click the three dots, and select .
Right-click the service and select (or Start if it is stopped).
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